100% Satisfaction Guaranteed
We stand behind everything we sell. If you are not satisfied with your Rock Climbing Hong Kong purchase, you can return it for a replacement or refund within one year of purchase.
Rock Climbing Hong Kong’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
If your item has a manufacturing defect in its materials or workmanship, you can return it at any time.
Returning or Exchanging Items
You can return or exchange purchases from Rock Climbing Hong Kong or Rock Climbing Hong Kong-OUTLET by mail or at any of our retail locations, regardless of whether you made your purchase online, by phone or in an Rock Climbing Hong Kong store.
You must have a proof of purchase (store receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges.
Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise.
Used items must be cleaned for a return or exchange. If you send merchandise that is not cleaned or laundered to the Rock Climbing Hong Kong Returns Department, it will be returned at your expense.
Rock Climbing Hong Kong-OUTLET items go out of stock quickly. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount.
Returns and Exchanges by Mail
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Rock Climbing Hong Kong is not responsible for packages lost in transit without proof of tracking.
If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.
To return or exchange an order by mail:
- Include a copy of your proof of purchase. No proof of purchase?
- Ship your package with a carrier that can provide tracking and insurance.For product return, use this address:
Rock Climbing Hong Kong Returns Dept.Chiu Tat Factory building 5/F block D108-110 King Fuk Street
San Po Kong
Rock Climbing Hong Kong Garage Sale Merchandise Policy
Rock Climbing Hong Kong Garage Sales are events where we sell merchandise “as is.” All sales are final on items purchased at Rock Climbing Hong Kong Garage Sales at our retail locations.
If a customer sends Garage Sale merchandise to the Rock Climbing Hong Kong Returns Department for a return or exchange, it will be returned to the customer at their expense.